Environment & GDPR

Environmental Policy

During my Reflexology treatments, I use waxes that are organic, natural, cruelty-free, ethically sourced and from environmentally conscious companies, where possible. I also use products in cardboard containers that are 99.5% compostable, or those in recyclable containers. Vegan waxes are used with my vegan clients and are available for other clients upon request.

I attempt to source essential oils and products that minimise the environmental impact of both production and distribution, and to ensure that these oils in particular come from sustainable sources. I do not knowingly use oils from threatened, endangered or at-risk species of plants. I store and conserve my oils carefully to minimise waste.

Cotton towels and bamboo flannels/wipes are used rather than disposable wipes – these are only used in cases of infection, for example Athlete’s Foot. Items are washed only when the machine is full and are dried without the use of a tumble drier.

I try to reuse and recycle as much as possible, limiting waste that goes into landfill. I reduce printing where possible by emailing invoices to clients that need them. These things are only small, but when added together, they can make a real difference. I recognise that there is always more that can be done to and I am open to learning. I will continue to work hard to support my clients and the planet in the best possible way.

GDPR Data Protection

Complaints Procedure

1. Purpose

This procedure explains how clients, case study subjects, and any other individuals can raise concerns or make a complaint regarding the way Santangelis Holistics collects, stores, uses, shares, or protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. How to Make a Data Protection Complaint

If you have a concern about how your personal data has been handled, please contact us in writing using the details below:

Data Protection Contact: Jane Paget Butler
Business: Santangelis Holistics
Email: jane@santangelisholistics.co.uk
Postal address: 1 Cheltenham Close, Liverpool L10 8LX

Please provide as much information as possible, including:

Your name and contact details;
A description of your concern or complaint;
The date(s) or period when the issue occurred;
Any relevant documents or correspondence.

3. Acknowledgement and Processing of Complaints

We will acknowledge receipt of your complaint within 5 working days. We process all complaints free of charge and aim to investigate and provide a written response within one month of receipt.

If the matter is complex and requires more time, we may extend this period by a further two months. If an extension is necessary, we will inform you of the reason for the delay within the first month and provide an expected timescale for our response.

4. Investigation Process

We will:

Review the circumstances of the complaint;
Examine relevant records, policies, and communications;
Speak with relevant staff or practitioners where appropriate;
Assess whether there has been a breach of UK GDPR or our internal data protection procedures;
Identify any corrective action needed.

5. Outcome of Complaint

Following our investigation, we will provide a written response explaining:

The findings of our investigation;
Any action taken or proposed to address the issue;
Any changes made to our procedures where appropriate;
Information about your right to escalate the complaint.

6. Escalating Your Complaint

If you are not satisfied with our response, you have the right to make a complaint to the UK Information Commissioner’s Office (ICO), the independent authority responsible for data protection.

You can contact the ICO using the details below:

Information Commissioner’s Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

The ICO recommends that you raise your concern with us first so we have the opportunity to resolve it.

7. Record Keeping

Santangelis Holistics will maintain a confidential record of all data protection complaints, investigations, and outcomes. These records will be retained only for as long as necessary to manage the complaint and comply with legal obligations.

8. Review of This Procedure

This procedure will be reviewed periodically to ensure it remains compliant with UK GDPR and data protection legislation.

Document owner: Jane Paget Butler
Effective date: 22 June 2026
Review date: 22 June 2027